To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several conditions are exempt from being returned. Any goods that were damaged in transit cannot be returned.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Additional non-returnable items:
- Gift cards
- To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please
at kate@katecarters.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged. Sale items are final sale.
Exchanges (if applicable)
We only replace items if they are defective. We do not accept exchanges/refunds for items that have been damaged in transit. This is due to Kate Carters taking great care in wrapping items to ensure all items arrive safely. We do not accept exchanges for change of mind purchases.
Shipping
To return your product, you should mail your product to: Kate Carters, 162 Oberon Street, Unit 4, Coogee NSW 2034, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.